R1Soft Support

Our team provides technical support 24 hours a day, seven days a week via telephone, live chat and our Customer Support Portal. Our partners can also self-manage their license pools in our online License Portal and find additional information and technical documentation in the R1Soft Wiki.

Ways to Get Support

Live Chat

Click "CHAT NOW" at the bottom of the page to access this feature.

Available 8 AM - 6 PM CST/ CDT (GMT-6) Monday - Friday

Customer Support Portal

Submit a ticket at any time in our web-based support portal. If you do not already have a login for the technical support portal, you may complete the registration form here.

R1Soft License Portal

Managing licenses through the R1Soft License Portal offers the flexibility of license pools and includes ongoing reassignment of licensed agents as your own environment changes.

Access the Portal Here: dist.r1soft.com

R1Soft Wiki

The Server Backup Wiki is our hub of technical information. Here we provide you with product documentation, technical support information, and access to our entire Knowledge Base.

Visit the Wiki here: wiki.r1soft.com

Want More Resources?

R1Soft has a library of thoughtful content assets designed for hosting providers and Server Backup Manager users.
Here you'll find our hit ebook, product datasheet, and much more.