Last Updated: April 1, 2015

Privacy Policy

Continuum respects your privacy. This Privacy Policy explains the information practices and policies of Continuum Managed Services LLC (“Continuum”). It describes how we collect, use, and disclose information as users interact with the managed information technology services that we provide to our business partners and their clients (collectively, “clients”).  To understand how we collect and use information from visitors to any websites owned by Continuum (“Continuum Websites”), please see the section titled “Continuum Websites’ Information Practices” below. 

This Privacy Policy does not reflect the privacy policies or practices of Continuum clients or any other third party.  Continuum is not responsible for the privacy policies or practices of any client or other third party.

I. About Continuum

We provide managed information technology (“IT”) services and solutions to our clients, including remote monitoring and management, network operations technical support, white label technology help desk services, and backup and disaster recovery management, among others (collectively, the “Services”). 

II. How We Collect, Use, and Share Information

We Work for Our Clients

Continuum works as a service provider for our clients, and any Personal Information (defined below) we collect, use, and disclose through our Services is only processed on our clients’ behalf and as authorized and directed by those clients.  It is the Continuum client’s responsibility to ensure that the data it collects or directs us to collect through Continuum’s Services can be legally collected.  It is also the client’s responsibility to provide its employees and customers the appropriate level of notification that information, potentially including Personal Information, will be collected and maintained.

When we say “Personal Information,” we mean individually identifiable information that alone or when in combination with other information may be used to readily identify, contact, or locate a specific person, such as a name, address, phone number, username, email address, and password.  We do not consider Personal Information to include information that has been anonymized or publicly available information that has not been combined with non-public Personal Information.

Information Collected through Our Services

Personal Information. We may collect Personal Information about users of a client’s IT systems in order to provide our Services and as authorized by that client.  We may collect such Personal Information directly or indirectly, such as through a client or another service provider. 

Device-related Information.  We may also collect device related information from the user’s device, including information such as an IP address, the date and time of use of our Services, the date and time of an event on the client’s IT systems, system logs, and technical attributes about the device or a web browser. 

Commercially Available Information.  Continuum also collects information from commercially available sources. Such information may include names, addresses, email addresses, and demographic data. The information Continuum collects from these commercial sources may be combined and cross-referenced with information collected through the Continuum Services.

How We Use Information Collected through Our Services

To Serve Our Clients.  We use the information we collect, including Personal Information, to provide our Services to the clients on whose behalf we are acting.  For example, in order to provide technical support, we may contact a user of a Continuum client’s IT system using any contact information provided to us. 

For Internal and Service-Related Purposes. We may use any information we collect through the Services for internal and service-related purposes, including providing it to third parties as necessary to allow us to facilitate provision of the Continuum Services.

Anonymized and Aggregate Data. We anonymize and aggregate data collected through our Services and may use it for any purpose.

How We May Disclose Information Collected through Our Services

We may share any information we collect, including Personal Information, with the client on whose behalf we are acting.  We do not rent, sell, or share Personal Information collected through our Services with other people or nonaffiliated companies for their direct marketing purposes.  We may otherwise share information we collect as follows:

Anonymized and Aggregate Data.  We may share anonymous or aggregated data with our affiliates, agents, and current and prospective business partners for any purpose, subject to our agreements with our clients.

With Our Third Party Vendors and Service Providers. As appropriate, we may share any information we receive with vendors and service providers retained in connection with the provision of the Continuum Services.  These third parties have access to Personal Information to the extent necessary to permit them to do their jobs, however, they are bound by confidentiality agreements before any information is provided to them, and they are restricted from using the information for other purposes.

As Required by Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate: to comply with law enforcement requests and legal process, such as a court order or subpoena; to respond to your requests; to prevent or address fraud, security, or technical issues; or to protect our property or other legal rights or the rights or property of others.

Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, information collected through the Services may be sold or transferred as part of such a transaction, as permitted by law and/or contract.  We cannot control how any other party to the transaction or any future entity created by the transaction may use or disclose such information.

Other than as stated in this Privacy Policy, we will not release Personal Information to unaffiliated third parties, and we will not cross-reference Personal Information collected through one client’s use of our Services with that of any other client or entity.

Continuum Websites’ Information Practices

You can visit the Continuum Websites without revealing any Personal Information.  However, in some instances, such as when you register for our Services or request additional information or contact from Continuum, you may be asked to provide certain Personal Information, which may include a name, company name, address, and email address.

In addition, if you choose to correspond with us via a web form or email, we may retain the content of your messages together with your email address and our responses.  If you should enter into a client relationship with Continuum, you may obtain additional rights or agree to additional obligations associated with the collection, use, and disclosure of information.

From time to time, we may also ask our partners or clients to voluntarily provide us with the email addresses of friends or colleagues, so they too can benefit from the various products and services offered by Continuum and Continuum's trusted affiliates.

Cookies or Similar Technologies.  Continuum Websites use cookies. A "cookie" is a small text file that contains a string of alphanumeric characters. There are two types of cookies that may be used at Continuum's Websites: persistent cookies or session cookies. A persistent cookie gets entered by your Web browser into the "Cookies" folder on your computer and remains there after you close your Web browser. Persistent cookies may be used by your browser on subsequent visits to the site; however, session cookies are held temporarily in your computer's memory and disappear after you close your browser or shut off your computer.

If you have arrived at any Continuum Website by clicking on a banner ad for one of Continuum's products or services, a session cookie may be used. This cookie contains an identification number for the advertisement that you clicked on, and it helps Continuum determine which of its ads attracts the most visitors. If you choose to request further information from us about Continuum's products and services, the personal information that you provide in that request will be linked to the information in the session cookie.

In order to better understand how our sites are used, Continuum Websites may also use persistent cookies along with other information collected in our servers' files (e.g., IP Address, referring URLs, etc.). Such information is not combined with information from any other cookie. Cookies may be delivered in a first-party or third-party context.

If you do not want Continuum Websites to collect information through the use of cookies, you can set your web browser to reject cookies from Continuum websites.  Each browser is different, so you should check your browser’s “Help” menu to learn how to change your cookie preferences.  If you reject or block cookies, Continuum Websites may not function as intended.

III. Access, Integrity, Retention, and Choices

Access & Correction

We collect information at the direction of our clients and generally do not have a direct relationship with the individual users of their IT systems whose information we may process.  To request access to, correction, amendment, or deletion of Personal Information, a user of a Continuum client’s IT system should direct their query to that company. 

If you wish to request access to, correction, or deletion of Personal Information you have submitted through the Continuum Websites, you can log into your account or contact Continuum at privacy@continuum.net. 

Data Integrity

Continuum will use Personal Information only in ways compatible with the purpose for which it was collected or authorized by our clients, or as requested in connection with Continuum Website user requests.

Information Retention

We keep information we need to provide our Services only so long as we have a valid business purpose, in accordance with applicable law and our client agreements.  We may retain aggregate or anonymous information indefinitely.

User Choices 

We include an “unsubscribe” hyperlink in Continuum marketing emails for those users who wish to stop receiving email communication from Continuum.  The hyperlink will connect to one of our websites, which will confirm the email address that has been automatically unsubscribed and will no longer receive emails from Continuum.

IV. Security

We take steps to ensure that information is treated securely and in accordance with this Privacy Policy.  Unfortunately, neither the Internet nor any form of electronic storage can be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information provided to us.  We do not accept liability for any unintentional disclosure.

Continuum has adopted physical, technological, and administrative procedures to safeguard and secure the information we process.

By providing Personal Information to us or using the Continuum Websites, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Services and the Continuum Websites.

V. International Use

Continuum is headquartered in the United States of America, but we are a growing corporation with operations in multiple countries.  We have developed data practices intended to assure information is appropriately protected.  Personal Information may be accessed by us or transferred to us in the United States or to our affiliates, partners, merchants, or service providers elsewhere in the world. 

If you are visiting the Continuum Websites from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your information to the United States and processing globally.  By providing your information, you consent to any transfer and processing in accordance with this Privacy Policy.

VI. Children’s Privacy

We do not knowingly collect, store, or use information from children.

VII. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices from time to time.  If we decide to change this Privacy Policy, we will post the changes on this page so visitors to the Continuum Website and our clients and the users of their IT systems are aware of our practices, and we will change the “Last Updated” date above.  If we make a material change to our information practices, such as to how we use Personal Information, we will make reasonable efforts to provide notice on our website and/or through our clients and obtain consent to any such uses as may be required by law.

VIII. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our information practices, please email us at privacy@continuum.net.