User experience (UX) encompasses the interaction our partners have with our server backup product. Here at R1Soft, we can't be successful unless our partners are successful and, because of that, one of our company-wide goals is to ensure that our customers have the best possible interaction when working with our backup solution. More importantly, we strive to make sure the product is simple enough to use that it supports partners' work rather than hinder it.
Earlier this year, the design team at Continuum, our parent company, was tasked with creating a new user interface (UI) for the Server Backup Manager (SBM) in an effort to improve the experience for all of our partners. The resdesign of the SBM has been a long but rewarding process, and as with all our endeavors, feedback from users was central to producing the much improved UI we're excited to deliver to you in the coming weeks.
UX Problems We Identified in Server Backup Manager
There are many UX best practices that our design team keeps in mind during a redesign, the principal one being "do your research and know your user." Accordingly, we compiled the feedback that we’ve received from our partners to inform our redesign of the entire SBM.
Throughout this process we’ve learned that our users are multi-taskers and are often interrupted. They needed to minimize their time handling backup tasks so they could move on to more pressing, revenue-driving work.
How We Worked Towards Improving Our UI
With all that in mind, our design team doubled down to bring an even better UI of Server Backup Manager. After consolidating all of the very helpful partner feedback we received, the team discerned which core tasks users needed to complete. These tasks included adding new machines to the backup appliance and configuring a backup schedule, restoring files and virtualizing a server from a backup image.
After creating three different versions for a redesigned UI for the SBM, we reached out to partners and customers to schedule time with them to demonstrate our concepts. With each, we asked questions along the way to elicit feedback. Once enough qualitative data had been gathered, we focused on what worked well and what could be improved with each concept. Finally, the team consolidated the input and took the best parts of each concept to define a direction for the redesign.
As a result, all core tasks, including protecting and virtualizing machines, restoring files and viewing storage analytics can all be performed right from the main dashboard, allowing users to maximize their efficiency within the product.
Take a look!
Meeting with users before implementing a design helps us verify that whatever is developed meets their needs. If we hadn't worked so closely with users, and if they hadn't provided such helpful product reviews and requests, we wouldn't have the end result that we're so excited to release. But that's not the end of it! User experience design is iterative and ever changing.
There are always ways to enhance the UX, so we encourage all partners to send us your feedback and reach out to your account manager to participate in our research efforts. In the meantime, we hope you enjoy the new look and feel of Server Backup Manager’s UI!
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