Why We Redesigned Server Backup Manager's UI for Enhanced UX

Posted by R1Soft on Nov 7, 2016 12:05:01 PM


User experience (UX) encompasses the interaction our partners have with our server backup product. Here at R1Soft, we can't be successful unless our partners are successful and, because of that, one of our company-wide goals is to ensure that our customers have the best possible interaction when working with our backup solution. More importantly, we strive to make sure the product is simple enough to use that it supports partners' work rather than hinder it.

Earlier this year, the design team at Continuum, our parent company, was tasked with creating a new user interface (UI) for the Server Backup Manager (SBM) in an effort to improve the experience for all of our partners. The resdesign of the SBM has been a long but rewarding process, and as with all our endeavors, feedback from users was central to producing the much improved UI we're excited to deliver to you in the coming weeks.

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Topics: Server Performance, Server Backup Manager, UX

How to Use the Server Backup Manager Add Server Wizard

Posted by Nathan McCoy on Feb 25, 2016 6:00:00 AM

To be a successful server backup adopter, you can't do it alone. You have to have a comprehensive, educational and robust onboarding process. In How to Get Started with Server Backup Manager, a blog series for new R1Soft partners, we're taking several key articles from our extensive documentation hub, highlighting the links and passages you need to get the most out of our product. We still highly recommend you browse the Server Backup Manager Documentation Center for specific use cases and any questions that may arise, but these blog posts should help guide you in the right direction! 

Next up in the series, we review how to add a server and begin backing up quickly with the Server Backup Manager Add Server Wizard!

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Topics: server backup, Server Backup Manager, Server Backup Manager Partner Onboarding

How Do I Add Users and User Groups to Server Backup Manager?

Posted by Nathan McCoy on Feb 11, 2016 6:00:00 AM

To be a successful server backup adopter, you can't do it alone. You have to have a comprehensive, educational and robust onboarding process. In How to Get Started with Server Backup Manager, a blog series for new R1Soft partners, we're taking several key articles from our extensive documentation hub, highlighting the links and passages you need to get the most out of our product. We still highly recommend you browse the Server Backup Manager Documentation Center for specific use cases and any questions that may arise, but these blog posts should help guide you in the right direction! 

Next up in the series, we review the types of users you can add to the server backup tool, and walk through how to set up new users and user groups!

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Topics: Server Backup Manager, Server Backup Manager Partner Onboarding

How To Get the Most Effective Technical Support from Your Vendor

Posted by Mary McCoy on Jan 28, 2016 9:33:22 AM

One of the key considerations in choosing any vendor for your web-hosting company is the quality and promptness of their technical support. After all, sometimes you need immediate assistance installing a new product or fixing something that has gone wrong. But truly effective “technical support” can go well beyond the simple availability of a call center.

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Topics: Webhosting, server backup, Server Backup Manager

Get Started with Server Backup Manager: Terms to Know Part 2

Posted by Mary McCoy on Jan 21, 2016 6:00:00 AM

To be a successful server backup adopter, you can't do it alone. You have to have a comprehensive, educational and robust onboarding process, in which you can learn how best to use backup software. Are you currently receiving this level of support from your vendor? 

If you're just getting started with R1Soft's Server Backup Manager (SBM), we want you to believe that we've got your back every step of the way. One of the ways we strive to convey this is through our extensive documentation on the company's public wiki. Did you know you have all of these resources available to you for FREE? To make it even easier for you, in this new partner success blog series, we're highlighting the links and passages hosting providers need to know to effectively implement our tool.

In this second post, we continue the first round with Part 2 of SBM key terms and definitions.

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Topics: server backup, Server Backup Manager, Server Backup Manager Partner Onboarding

Get Started with Server Backup Manager: Terms to Know Part 1

Posted by Mary McCoy on Jan 14, 2016 6:00:00 AM

To be a successful server backup adopter, you can't do it alone. You have to have a comprehensive, educational and robust onboarding process, in which you can learn how best to use backup software. Are you currently receiving this level of support from your vendor? 

If you're just getting started with R1Soft's Server Backup Manager (SBM), we want you to believe that we've got your back every step of the way. One of the ways we strive to convey this is through our extensive documentation on the company's public wiki. Did you know you have all of these resources available to you for FREE? To make it even easier for you, in this new partner success blog series, we're highlighting the links and passages hosting providers need to know to effectively implement our tool. In this first post, we identify key product terms you may hear from an account representative so that communication continues to flow, and nothing gets lost in translation. 

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Topics: server backup, Server Backup Manager, Server Backup Manager Partner Onboarding

How to Achieve Higher Density with Your Backups

Posted by Mary McCoy on Dec 30, 2015 11:38:27 AM

Once you have an effective backup system in place, you should be thinking about ways to achieve higher density, or the number of servers that can be backed up. That’s good advice from R1Soft’s Product Manager, Ben Thomas. 

After investing in a backup system like Server Backup Manager (SBM), fine-tuning your system can result in improved performance as well as higher density. That can give you more RAM, more storage, more processor power.

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Topics: Server Performance, Backups, Server Backup Manager

A Look Back on R1Soft's Banner Year! [INFOGRAPHIC]

Posted by Christina Hurley on Dec 22, 2015 6:00:00 AM


2015 was a great year for R1Soft. From the much anticipated release of Site-to-Site Replication to the launch of a new website with a wide array of resources for your use, we continue to use the feedback of our partners to help shape our product and deliver you the means to build a successful backup strategy.

As we head into the New Year, we wanted to take a look back at some of the key highlights of this past year. For more information about these milestones, check out the links at the bottom of the post.

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Topics: R1Soft, Product Update, Server Backup Manager

How Can I Trust that My Backed Up Data is Secure?

Posted by Mary McCoy on Dec 9, 2015 6:00:00 AM

Reliable data is mission-critical, for your web hosting business and for each of your customers. If you can’t trust your backups, your entire business could be at risk. But the relationship between backups and data integrity is often misunderstood, according to Ben Thomas, R1Soft’s Product Director. Backing up does not automatically ensure data integrity, he says. “It’s as simple as that.”

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Topics: Backups, data protection, Disk Safe, block-level backup, Server Backup Manager

Brian Winebarger: The Man for All Demos

Posted by Mary McCoy on Nov 24, 2015 6:00:00 AM


No one buys software without giving it a test drive first. As RISoft’s Sales Engineer, Brian Winebarger serves as a sort of driving instructor. He knows our Server Backup Manager (SBM) in every detail, and he understands the backup needs and challenges different users face, so he can effectively demonstrate how the software addresses each company’s unique technical needs.

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Topics: R1Soft, server backup, Server Backup Manager, Customer Success

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