Recently we released version 5.2 of our Server Backup product. For a point release, it’s chocked full of new features and improvements. There was one overriding theme for this release, however, that inspired us in just about everything we added: Ease of use for the customer.
In speaking with literally hundreds of our customers we came to recognize that whether they are backing up to their own servers, to off-premises backup, or using one of our partners for backup-as-a-service, they take for granted that the storage capacity and ability to copy data from one location to another is pretty much a given in today’s backup products. How fast they can perform a restore is a great way to differentiate one backup product from the next. But ease of use was their single biggest concern.