Last week, 451 Research hosted a great webinar packed full of data about the direction of the service provider industry and what cloud and hosting providers need to know in order to stay successful in coming years. Just looking at it from a high level, there were a lot of good tidbits to take away, including:
- The trend toward historically technology-based companies leaning into the managed services sphere to create an extra stickiness with their audience.
- There’s a huge opportunity out there to provide high-order services, such as disaster recovery and compliance, as automated services to the less tech savvy end clients.
- The fact that IT budgets at most small- and medium-sized businesses have been flat in recent years, so they are forced to look externally for more efficient solutions.