The R1Soft Support Portal Gets a Makeover

Posted by R1Soft on Sep 23, 2011 1:00:00 PM

Big news from the R1Soft Support Team:

In a continuing effort to improve the R1Soft customer support experience, we have launched a new Customer Support Portal that will help you find the information you are looking for, open and manage cases, and access the R1Soft Wiki and the R1Soft Community Forum, all from one web page.

Some important notes on the new portal:

If you are an existing customer -

- You should have received your new login credentials via email on 9/12 or 9/13. (Searching your inbox? Look for the sender support-inbound (at) r1soft dot com.)

- If you did NOT receive your new login info, reset your password using the “Forgot Password” link on the Support home page. (Having trouble? Try clearing your cache before resetting).

- Good news!: Your case history will be available to you in the new portal.

If you are a NEW customer -

- Please register for your support account

Over the coming weeks, the Support team will continue to make refinements to the portal. Any new features or changes will be noted in the wiki article on the subject.

We thank you for your patience during the launch period!!

Topics: Continuous Data Protection, Support Portal

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