FAQs Answered: Getting Started with R1Soft

Posted by Ben Austin on Dec 3, 2014 6:30:00 AM


Recently, our team has started collecting a list of questions that come up time and time again with new R1Soft users, or with people who are just looking to find out more about our Server Backup Manager product.

Rather than keeping these questions locked away in a secret folder, hidden away from the rest of the world, we wanted to publish these questions and their respective answers (whether they seem positive or negative) where anyone can easily find them. 

Have your own question that isn't addressed in this post? Feel free to leave your question in the comments section below and we'll do our best to get you a prompt response.


Can R1Soft be used for a remote cloud backup solution?

In short, no. That’s actually the job of our partners in the service provider space.

But R1Soft does provide our partners with the software that makes it possible for them to perform cloud backups. The hosting industry loves us, and if you’re looking for a cloud backup solution, then it will likely have R1Soft under the hood. Check out our Partner Directory, which can help you find a service provider that fits your specific needs in your own geographic location.

Do you offer native virtualization support?

We support various flavors of hardware virtualization. If the virtualization presents a block device for storage, we can back it up.

Different types of hardware virtualization include:

  1. Full virtualization: Almost complete simulation of the actual hardware to allow software, which typically consists of a guest operating system, to run unmodified.
  2. Partial virtualization: Some but not all of the target environment is simulated. Some guest programs, therefore, may need modifications to run in this virtual environment.
  3. Paravirtualization: A hardware environment is not simulated; however, the guest programs are executed in their own isolated domains, as if they are running on a separate system. Guest programs need to be specifically modified to run in this environment.

How does R1Soft support my virtual environment?

We like to keep it simple. Our product works at the block level, allowing us to support thousands of customers running Hyper-V, XEN, VMware, Virtuozzo, and OpenVZ. No tricks needed. You can find more specific information for each environment below:

Hyper-V (Either)

In Hyper-V you can either install one agent on the hardware node and protect all the virtual machines, (but not be able to do more granular restore than the .VHD file), or you can install the agent into each virtual machine and be able to do file level restore or BMR.

XEN (Virtual Guest)

R1Soft works on XenSource and Citrix XenServer and can be used to provide Continuous Data Protection for both native and hosted type Hypervisors.  We install our agent on the DomU (guest) and not the Dom0 (host)

  • XenSource - Windows domUs
  • XenSource - Linux domUs
  • Citrix XenServer - Windows domUs
  • Citrix XenServer - Linux domUs

VMware (Virtual Guest)

We can only deploy agents inside the guest virtual machines.  We do not have the ability to backup the ESX or ESXi Host. 1 Agent backs up 1 Virtual Machine.

Virtuozzo (Physical Host)

We can only install the CDP Agent onto the Host Hardware Node which backs up the individual virtual containers.  1 Agent backs up many.  OpenVZ is a free version of Virtuozzo with similar limitations.

Do you offer offsite replication?

We currently offer replication to Amazon Glacier out of the box, and our DiskSafe Replication gives you the freedom to replicate to your heart’s content. And we’re working on ways to make this even simpler for you.

While we’re not in the business of soothsaying, our guess is that our offsite replication capabilities should be more widely available in the first few months of 2015.

How much does R1Soft cost, and what's included?

Our product comes fully functional with no added expenses. We offer both perpetual licenses that require a maintenance contract, and subscription-based licenses for our partner service providers. There's also a re-seller market where individuals can get licensing in small numbers for a low monthly fee.

See also:


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