Windows CDP 2.11 Public Beta Available for Download

• True near-Continuous Backup for Windows Servers

• Amazingly fast synchronizations when CDP change tracking is in sync

• Open File Backups

• Windows 2008 Support

• 64-Bit Windows Agent Installer

What you need to know before getting started with Windows CDP 2.0

1. You must be using CDP Server 2.11 or later to use WIndows Agent 2.11

2. Please see the CDP Server 2.11 Release Notes:
   http://kb.r1soft.com/questions/129/

3. CDP Server 2.11 and Windows Agent 2.11 are considered Pre-Release Quality

4. If you upgrade your CDP Server to 2.11 you must upgrade all of your Linux Agents to 1.49 or later Linux Agent

What is Pre-Release Software and What is Stable?

Please see this KB article http://kb.r1soft.com/questions/138/

Downloads Now Require a Username and Password

We have always tried to make getting our software as easy as we possibly could. We realize that the myriad of downloads between server and agents, and especially Linux Agent distribution specific installers, can be very confusing. Combine that with the fact that the server, and each Linux and Windows agent have their own version!

We are in the transition of moving away from software downloads to product downloads and getting everything on one version! So please excuse our dust during this process.

One thing we have noticed is people new to R1Soft often download an agent or server and then say now what? To help them we have made registration a prerequisite for downloading.This allows us to contact them and ensure they have access to the help they need to install and get a trial license key.

Please see this KB article for more details http://kb.r1soft.com/questions/137/

How do I Get Tech Support?

The preferred method for you to create tech support issues is by signing on to http://support.r1soft.com and clicking "Create New Issue" from the top orange menu bar of the issue management system. Sending an email to support@r1soft.com will still create an issue.

When you create an issue you will be presented with the following issue types. Selecting the appropriate issue type will help us get you the help you need quicker:

Tech Support
Any tech support issue.

Trial and Deployment
Pre-Sales tech support and deployment planning.

Licensing and Billing
License key and billing help.

Restore Emergency
System down restore emergency.

What is R1Soft's Response time to Tech Support Issues?

Our Service Level Agreement that most of our customers are under provides a next business day response time via email for all tech support issues. In order to maintain our HIGHLY competitive prices we are only able to offer e-mail tech support at this time. We are currently working on offering a paid-for premium level of tech support.

David Wartell - R1Soft Founder

Vice President, R1Soft Division
BBS Technologies, Inc.